Help
A question about a ticket, payment or trip? Write or call us — please have your order number ready.
Common questions
How do I get my ticket?
Once the payment is confirmed, the ticket with its QR code appears on the order page, in your account and in your e-mail.
How do I pay?
On the payment page choose a bank transfer or a card transfer and always include the payment reference. After paying, press “I have paid”.
Can I return a ticket?
Refunds and changes follow the carrier's rules. Send us your order number.